Transparent Pricing

Sobriety Hub uses a simple user-based pricing model. You pay a monthly subscription for each user on your team + a one-time $250 Onboarding Fee. There are two types of user accounts:

Full Users – Ideal for owners, directors, or staff who need full access to all features (including Outcomes and reports). Full Users can manage multiple houses and see all resident data.

Client Managers – Meant for house managers or resident managers who only need limited access. A Client Manager can manage one house and its current residents. They have view-only permissions for forms and payments, and cannot access Outcomes or see incoming/discharged resident records.

Custom User Permissions based on a pre-restricted role. Those pre-restrictions include that this user may: Manage Residents in 1 House Only, View & Collect payments, View & Share forms, View Cloud. No outcomes, insights or reports. No incoming or discharged resident management.

Full Users have up to 100% feature access with custom user permissions. You can make them as restricted or as unlimited as you want — everything from 0% to 100% access to your account. Full Users can manage multiple houses, view all resident data, access Outcomes and reports, and configure billing.

Onboarding includes custom form building (send us your forms and we'll take care of them), migrating resident data into the Hub, and two onboarding meetings. During those meetings, we evaluate your application-to-intake process with a Resident Lifecycle Review, provide suggestions based on your needs and goals, and offer premade form templates for policies and procedures.

You don't have to commit to anything long term. You simply pay each month and can cancel your subscription at any time with no penalty. If you choose to pay annually, you enjoy a discount: $780 per Full User per year ($65/month) and $240 per Client Manager per year ($20/month).

Absolutely. You can add new Full Users or Client Managers at any time as your team grows. Likewise, if someone leaves, you can remove their user account. Your monthly bill automatically adjusts based on the number of active users that month, so you're only paying for the users you actually need.

No. You pay only for staff users, not per resident or per house. One Full User can oversee multiple houses in the system. If you have different managers for different houses, each manager would just have their own Client Manager account for their respective house.

If you process electronic payments to collect revenue from residents, those transactions incur processing fees: 3.9% per credit card and 1.2% for ACH. For a small subset of advanced-usage customers, we also offer a Pro version of Sobriety Hub for $200/month ($2,000/year). This does not apply to the vast majority of organizations. Contact customers@sobrietyhub.com for details.

No. Sobriety Hub does not offer a free trial. The platform has a very low cancellation rate, which reflects strong customer satisfaction and confidence in the product. Pricing is month-to-month with no long-term contract required, so you can cancel at any time if the platform does not meet your needs.