FAQS
Frequently Asked Questions
My current system works okay.. why do I need Sobriety Hub?
Built by people with lived experience, Sobriety Hub is intuitively designed from the ground up to make running a sober living home more efficient, more profitable, and more enjoyable.
Not only will Sobriety Hub save you time and money, but our current customers also report that Sobriety Hub is "simply a joy to use."
Thanks to many hours spent managing a recovery home, and dozens more interviewing living owners and operators, Sobriety Hub truly makes owning a Sober Living fun.
How secure is my resident's data?
Sobriety Hub Software is HIPAA compliant.
All resident and user data is stored on an encrypted AWS database. Identifiable resident data will never be shared with anyone.
Our goal at Sobriety Hub is to provide a trustworthy and consistent service, and we take data security very seriously.
For additional information please refer to our data protection addendum.
Does it work on my phone?
Yes! Sobriety Hub is completely mobile-friendly.
Anything you can do on the desktop web app, you can also do from the tips of your fingers on any smartphone or tablet.
Can you Import my Existing Database?
Yes! Our onboarding process includes migrating your data from an old system to Sobriety Hub!
We switch people like you from other solutions all the time, and in most cases, we can upload your data so you don't lose it.
How is Sobriety Hub different from other software?
1) An more user-friendly solution than alternatives. House managers aren't tech geniuses, so we keep it simple. We are obsessed with ease of use.
2) Fantastic and Unbeatable Customer Service. See the next FAQ for details.
What does customer support look like?
We have a phone number and email address pop up built into the app, reach out anytime via text, call or email.
Our U.S.-based support team is available by phone, text, or email with fast response times
See "Contact Us" highlighted in red for 24/7 access to direct, domestic customer support.
What are the payment features?
Residents can pay rent and fees online or in cash. Automatic payment reminders, recurring billing, and third-party billing are included. Check out our payments page to learn more.
Can I customize resident forms and documents?
Yes. Create or modify intake forms, house rules, agreements, and policies. Electronic signatures are supported.
Does Sobriety Hub include a CRM for marketing or outreach?
No. Sobriety Hub tracks current and potential residents but does not replace a full CRM system.