Frequently Asked Questions

Most operators are fully set up within 2 days. Smaller organizations can be live even faster. Larger multi-house operators may take up to two weeks if additional staff training sessions are needed, but the core platform setup is quick and hands-on with our team guiding you through every step.

Onboarding includes account configuration, custom form building from your existing documents, migrating resident data, payment setup with your bank account, and two dedicated onboarding meetings. During those meetings, we review your application-to-intake process, provide workflow suggestions, and offer premade form templates.

Yes! Our onboarding process includes migrating your data from an old system to Sobriety Hub. We switch people from other solutions all the time, and in most cases, we can upload your data so you don’t lose it. You can also upload scanned paper documents to individual resident cloud storage within the platform.

Training is provided through one-on-one onboarding sessions with the Sobriety Hub team. For larger organizations, training is typically done in smaller groups rather than one large session for effectiveness. Staff also have direct calendar access to schedule follow-up training calls as needed, plus documentation and support resources.

We offer 24/7 access to direct customer support via text and email to your dedicated account manager. We usually respond to customer requests within just a few minutes, with a maximum response time of 1 business day. There are no hourly fees or per-ticket charges — support is included in your subscription.

Yes. Sobriety Hub provides support resources and documentation for customers. For larger organizations, the team can create customized workflow guides specific to your operation. Additionally, staff can schedule one-on-one training calls directly through the team’s calendar at any time.

Ongoing support is included in your subscription at no extra cost. Whether you need to update forms, adjust settings, or troubleshoot an issue, you can reach customer support at any time without any hourly fees. The team works with you to resolve issues and adjust configurations as your program evolves.

Three reasons: 1) Designed specifically for sober living — not adapted from property management or clinical software. 2) A more user-friendly solution than alternatives. House managers aren’t tech geniuses, so we keep it simple and are obsessed with ease of use. 3) Fantastic and unbeatable customer service with dedicated account managers and fast response times.

Yes. Sobriety Hub is rated 5 stars on Capterra, which is a verified software review service. You can read reviews from real recovery housing operators at capterra.com/p/10002753/Sobriety-Hub/.

EHR systems are built for clinical treatment settings, not sober living operations. Sobriety Hub is purpose-built for resident bed management, program fee collection, house-level compliance, and recovery outcome tracking specific to sober living homes. Many treatment-adjacent operators use an EHR for clinical services and Sobriety Hub separately for their housing operations.

Yes. Sobriety Hub consolidates resident tracking, billing, forms, messaging, and compliance into a single platform. Operators typically replace Google Sheets or Excel for resident tracking, Jotform or paper for intake forms, GroupMe for messaging, and manual ledgers for payment tracking. The platform is designed to be the one tool you need for sober living operations.

Yes. Sobriety Hub is purpose-built resident bed management software for sober living, recovery housing, and transitional housing programs. It is not adapted from property management or clinical software. The platform serves over 1,000 recovery homes and is the most recommended software in sober living industry communities.

Sobriety Hub does not currently offer direct integrations with external systems like EHRs or accounting tools. However, all data can be exported as CSV files for import into QuickBooks, Excel, or other platforms. The platform is designed to be a standalone solution for the housing side of your operations.

Sobriety Hub uses a simple user-based pricing model. You pay a monthly subscription for each user on your team + a one-time $250 Onboarding Fee. There are two types of user accounts:

Full Users – Ideal for owners, directors, or staff who need full access to all features (including Outcomes and reports). Full Users can manage multiple houses and see all resident data.

Client Managers – Meant for house managers or resident managers who only need limited access. A Client Manager can manage one house and its current residents. They have view-only permissions for forms and payments, and cannot access Outcomes or see incoming/discharged resident records.

Custom User Permissions based on a pre-restricted role. Those pre-restrictions include that this user may: Manage Residents in 1 House Only, View & Collect payments, View & Share forms, View Cloud. No outcomes, insights or reports. No incoming or discharged resident management.

Full Users have up to 100% feature access with custom user permissions. You can make them as restricted or as unlimited as you want — everything from 0% to 100% access to your account. Full Users can manage multiple houses, view all resident data, access Outcomes and reports, and configure billing.

Onboarding includes custom form building (send us your forms and we’ll take care of them), migrating resident data into the Hub, and two onboarding meetings. During those meetings, we evaluate your application-to-intake process with a Resident Lifecycle Review, provide suggestions based on your needs and goals, and offer premade form templates for policies and procedures.

You don’t have to commit to anything long term. You simply pay each month and can cancel your subscription at any time with no penalty. If you choose to pay annually, you enjoy a discount: $780 per Full User per year ($65/month) and $240 per Client Manager per year ($20/month).

Absolutely. You can add new Full Users or Client Managers at any time as your team grows. Likewise, if someone leaves, you can remove their user account. Your monthly bill automatically adjusts based on the number of active users that month, so you’re only paying for the users you actually need.

No. You pay only for staff users, not per resident or per house. One Full User can oversee multiple houses in the system. If you have different managers for different houses, each manager would just have their own Client Manager account for their respective house.

If you process electronic payments to collect revenue from residents, those transactions incur processing fees: 3.9% per credit card and 1.2% for ACH. For a small subset of advanced-usage customers, we also offer a Pro version of Sobriety Hub for $200/month ($2,000/year). This does not apply to the vast majority of organizations. Contact customers@sobrietyhub.com for details.

No. Sobriety Hub does not offer a free trial. The platform has a very low cancellation rate, which reflects strong customer satisfaction and confidence in the product. Pricing is month-to-month with no long-term contract required, so you can cancel at any time if the platform does not meet your needs.

Prospective residents fill out a customizable online application form that automatically creates a resident profile in Sobriety Hub. From there, staff can review the application, decline it, hold a bed with a desired move-in date, or move the resident directly into a house. The application form can be embedded on your website with your branding and shows real-time bed availability across all houses.

Staff log UA and breathalyzer results directly to a resident’s timeline as events. You can attach a photo of the test, select the result (positive/negative), and note the specific substance. Each entry is date- and time-stamped with the recording staff member’s name. For batch testing, a house-level event log lets you record multiple residents’ results at once.

Yes. You can track phases using custom tags on resident profiles or through a dedicated phase field. Tags are filterable, so you can quickly view all residents in a given phase. If your phases correspond to different houses, residents automatically move into the correct context when transferred. Phase data also feeds into the Insights module for outcome reporting.

Resident data is retained for as long as your account is active. Discharged resident records, timelines, form submissions, and payment history remain fully accessible and searchable. This ensures you have a complete historical record for compliance audits, alumni re-engagement, or outcome reporting at any time.

Discharged residents move to a dedicated section where all their records — timeline, forms, payments, and profile data — are preserved. You can query discharged residents using AI search, for example asking ‘show me residents who discharged sober with program complete.’ This supports alumni re-engagement, compliance reporting, and readmission workflows.

Sobriety Hub captures sober status upon discharge, program completion status (complete or incomplete), whether discharge was with or against staff advice, returnability to the program, and discharge date with notes. All discharge data feeds into the Insights module for outcome reporting and can be queried using the AI search tool for alumni re-engagement.

Each resident has a chronological timeline that logs all events: staff-reported entries like UAs, breathalyzers, bed checks, and program notes, as well as resident self-reported actions like meeting attendance and mood check-ins. Every entry is date/time-stamped with the author and device used. The timeline serves as the resident’s complete record within the program.

Yes. An integrated AI search lets you query your resident data in natural language for auditing and compliance. For example, you can ask ‘show me residents who haven’t had a UA in the last seven days’ or ‘show me residents on controlled substances.’ The tool returns matching residents instantly, saving significant time during compliance reviews.

Residents can record events like meeting attendance and milestones from the mobile app. These entries appear in the shared timeline alongside staff-logged activity, giving you a unified view of all resident events regardless of who recorded them or from which device.

Each house has a virtual bed board showing which beds are occupied, held, or available in real time. Beds and residents are linked, so no bed can be double-booked. When a bed is held for an incoming resident, it’s automatically marked unavailable. The bed board syncs with your public application page so prospective residents can see live availability by house.

Yes. Sobriety Hub is built for multi-house operators. Your dashboard shows organization-wide occupancy, applied/current/discharged counts, and payment summaries across all houses at a glance. You can add as many houses as you need at any time with no additional feature fees.

Yes. You can hold a bed with a desired move-in date for any applied resident. The held bed is automatically marked unavailable on the virtual bed board, preventing double-booking. The resident’s application and bed hold are visible across the platform so all staff know which beds are reserved and when the resident is expected to arrive.

The transfer is handled within the platform. When you move a resident to a new house, their profile, history, and timeline carry over. They are automatically added to the new house’s group chat and removed from the previous one. The virtual bed board updates in real time so no beds are double-booked.

Yes. Sobriety Hub supports batch event recording at the house level for curfew and bed checks. Staff mark each resident as present or absent, and if absent, whether the absence was approved or unapproved. Events are logged to both the house timeline and each individual resident’s timeline for a complete record.

Sobriety Hub supports all major payment methods through Stripe integration, including credit cards (Visa, Mastercard, Amex, Discover), debit cards, and ACH bank transfers. You can also record cash payments or payments made outside of Stripe for complete tracking.

Yes. Sobriety Hub supports external billing contacts, allowing you to collect payments on behalf of residents from family members, sponsors, treatment centers, or any other third-party payer. Simply set up the billing contact and invoices will be sent to them instead.

By default, Sobriety Hub rolls the processing fee onto the resident rather than absorbing it as a business cost. This is especially helpful for emerging operators, since it means there is no net cost to accept electronic payments. You can also choose to absorb the fees yourself if you prefer.

Yes. You can enable autopay for residents who opt in. Set up a recurring invoice schedule and, with the resident’s permission, link their ACH or card for automatic payments on each billing cycle. Residents can also make one-time manual payments through their payment portal at any time.

Automatic payment reminders notify residents before and when payments are due, eliminating the need for manual follow-ups. This improves collection rates because residents never forget payment deadlines. You can also instantly view all overdue balances on one page, automatically sorted by largest amount owed, making collections significantly easier to manage.

During onboarding, you connect your business bank account via a Stripe connected account. You can choose daily or weekly payouts. Daily payouts arrive two days after an invoice is paid. Weekly payouts aggregate the previous week’s payments and deposit on Sunday. Daily payouts are recommended for cash-flow visibility.

Yes. You can create invoice templates for different pricing tiers or program phases, then apply a template to the relevant residents. This is much faster than building each invoice individually. Templates are especially useful for operators with phased pricing where residents pay different rates as they progress through the program.

Yes. You can export payment reports as CSV files filtered by custom date ranges. Reports include configurable columns such as payment description, type (ACH, card, cash, check), amount, and status. The CSV can be imported into QuickBooks, Excel, or Google Sheets for bookkeeping. Your dashboard also shows a real-time monthly summary of billed, received, and overdue amounts.

No, but it doesn’t need to. Sobriety Hub provides complete payment tracking, invoicing, and financial reporting within the platform. You can export detailed payment reports as CSV files and import them directly into QuickBooks for bookkeeping. Most operators find the built-in reports sufficient for their accounting needs without a direct integration.

Residents can pay program fees, complete and submit forms, self-report activities like meeting attendance and mood check-ins, view their sobriety day count and program progress, and message staff or other residents. The app centralizes everything a resident needs into a single platform, replacing tools like GroupMe, Jotform, and manual paper processes.

Yes. The app includes a secure messaging platform with staff-to-resident direct messages, resident-to-resident DMs, and per-house group chats. When a resident moves to a different house, they are automatically added to the new group chat. This eliminates the need for separate messaging apps while keeping communications within a HIPAA-aligned environment.

Yes. Residents can view their invoices, see overdue balances, review payment history, and make payments via ACH or credit/debit card directly through the app. If autopay is enabled, payments process automatically on schedule without any action needed from the resident.

The home screen shows the resident’s sobriety day count, days in the program, meetings attended that week, and a daily motivational quote. Below that, residents can self-report actions such as chore completion, meeting attendance, check-ins, and crisis events. Each self-reported entry is date/time-stamped and logged to their timeline.

The resident-facing mobile app is available for download on both iOS and Android devices. The admin platform is web-based and works on any device through a browser, with 67% of operators currently accessing it via mobile devices. This keeps the admin side separate from the resident app while still being accessible on the go.

There are three form types. Application forms automatically create a new resident profile when submitted. Basic forms are used for ongoing documentation like incident reports, grievances, and maintenance requests. Resident-assigned forms are sent directly to specific residents for completion. You can create as many forms as you need across all three types.

Yes. The built-in form builder lets you create custom digital forms with the fields you need, including e-signatures. Forms are tied directly to resident profiles so submissions are automatically logged and accessible. For existing paper forms, you can scan and upload them to a resident’s cloud storage within the platform.

No. Send us your existing paper forms, PDFs, or JotForm links and our team will build them as digital forms inside Sobriety Hub for you. This is included in onboarding, so your forms are ready to go from day one.

Yes. The policy and procedure agreement can be built as a multi-page form in Sobriety Hub for the resident to review and sign during their intake process. We can build it for you during onboarding, or show you how it’s done.

Yes. Residents can upload images — such as a photo of their driver’s license or ID — directly on a form. They can also upload PDFs and other file attachments. This makes it easy to collect supporting documents alongside form submissions without needing a separate upload process.

Yes. When your forms are built during onboarding, you work with the team to specify which fields should be required. This prevents residents or staff from submitting incomplete forms. The onboarding process includes a review of your existing forms to determine which fields matter most for your workflows.

Residents can access and complete assigned forms through the mobile app. Submitted forms are automatically logged to the resident’s profile and visible to staff. Staff can also share form links directly. All form submissions are stored in the resident’s file section for easy retrieval during audits or compliance reviews.

The Insights module tracks sober status upon discharge and average length of stay as the two most commonly used metrics. Both can be filtered by any resident attribute, such as gender, program phase, or custom tags. Additional data points like program completion rates and discharge reasons are also captured and reportable through the platform.

Yes. The Insights module is designed to help operators demonstrate measurable outcomes to funders, referral partners, and oversight bodies. You can filter and export data showing metrics like sobriety rates at discharge, average length of stay by population, and program completion rates, giving you concrete evidence of program impact.

Yes. Resident data, form submissions, and payment records can all be exported as CSV files with customizable columns and date ranges. Exports can be imported into Excel, Google Sheets, or other tools for further analysis or external reporting.

Yes. Choose a bar or pie chart, select primary and secondary groupings, apply filters, and save with a name and description. Your custom insight stays on the dashboard for ongoing monitoring and can be updated or reconfigured at any time.

Definitely. Operators use their outcomes dashboard data — sobriety rates, program completion, average length of stay — in marketing materials and on their websites. Having verified, data-backed outcomes helps differentiate your program to referral partners, families, and prospective residents.

Yes. Filter insights by house, date range, or resident tags to compare performance across your entire operation. This helps identify which houses or programs are performing best and where you may need to make adjustments.

Yes. Insights can be filtered by any resident attribute or custom tag. For example, you can view average length of stay for male residents only, or sobriety rates for residents tagged with a specific program phase. Custom tags let you segment data in ways that match your program’s unique structure.

Yes. Sobriety Hub Software is HIPAA compliant. All resident and user data is stored on an encrypted AWS database. Identifiable resident data will never be shared with anyone. We take data security very seriously and are committed to providing a trustworthy and consistent service. For additional information, please refer to our data protection addendum.

Yes. Sobriety Hub has role-based access controls with fully customizable permissions. Full admin users can see the entire organization. House manager users are restricted to a single assigned house and cannot access organization-wide data, insights, or billing. You can fine-tune every permission by editing the role.

The admin has access to the Manage Organization tab where they can invite users, assign roles, set house assignments, and customize permissions for each role. This gives you full control over who has access to what within your organization.

Client Managers default to access only Residents and Houses for their assigned house. They have no access to payments, forms, or insights by default — but you can enable any of these by editing the role to match your specific operational needs.

Have them complete the resident process first (application and intake forms), then add them as a house manager with appropriate permissions. When they log in, they’ll only see their assigned house from the manager view while their resident profile and timeline are maintained separately.