---
title: FAQs ~ Frequently Asked Questions about Sobriety Hub App & Software
description: Get answers to your frequently asked questions about Sobriety Hub's app and software, including features, forms, and customer support.
---

[Skip to content](https://www.sobrietyhub.com/faqs#main-content)

[![sobrietyhub logo](https://www.sobrietyhub.com/hs-fs/hubfs/download.png?width=200&height=100&name=download.png)](https://www.sobrietyhub.com)

- [Product](https://www.sobrietyhub.com/features)
  
  Show submenu for Product 
  
    - [Resident Management](https://www.sobrietyhub.com/features/resident-management)
    - [Property Managment](https://www.sobrietyhub.com/features/property-management)
    - [Resident Mobile App](https://www.sobrietyhub.com/features/resident-mobile-app)
    - [Payments](https://www.sobrietyhub.com/features/payments)
    - [Custom Forms](https://www.sobrietyhub.com/features/custom-forms)
    - [Outcomes & Data Reports](https://www.sobrietyhub.com/features/outcomes-data-reports)
    - [Custom Permissions](https://www.sobrietyhub.com/features/custom-permissions)
- [Pricing](https://www.sobrietyhub.com/pricing)
- [Blog](https://www.sobrietyhub.com/our-blog)
- More
  
  Show submenu for More 
  
    - [FAQs](https://www.sobrietyhub.com/faqs)
    - [About Us](https://www.sobrietyhub.com/about-us)
    - [Resources](https://www.sobrietyhub.com/resources)
- [Login](https://www.sobrietyhub.app/dashboard)

Open main navigation

Close main navigation

- [Product](https://www.sobrietyhub.com/features)
  
  Show submenu for Product 
  
    - [Resident Management](https://www.sobrietyhub.com/features/resident-management)
    - [Property Managment](https://www.sobrietyhub.com/features/property-management)
    - [Resident Mobile App](https://www.sobrietyhub.com/features/resident-mobile-app)
    - [Payments](https://www.sobrietyhub.com/features/payments)
    - [Custom Forms](https://www.sobrietyhub.com/features/custom-forms)
    - [Outcomes & Data Reports](https://www.sobrietyhub.com/features/outcomes-data-reports)
    - [Custom Permissions](https://www.sobrietyhub.com/features/custom-permissions)
- [Pricing](https://www.sobrietyhub.com/pricing)
- [Blog](https://www.sobrietyhub.com/our-blog)
- More
  
  Show submenu for More 
  
    - [FAQs](https://www.sobrietyhub.com/faqs)
    - [About Us](https://www.sobrietyhub.com/about-us)
    - [Resources](https://www.sobrietyhub.com/resources)
- [Login](https://www.sobrietyhub.app/dashboard)
- [Demo](https://www.sobrietyhub.com/demos)

[Demo](https://www.sobrietyhub.com/demos)

![favicon (2)](https://www.sobrietyhub.com/hs-fs/hubfs/favicon%20(2).png?width=30&height=30&name=favicon%20(2).png "favicon (2)")

**FAQS**

# Frequently Asked Questions

[Sobriety Hub: Sober Living Software](https://www.sobrietyhub.com/)

## Our Onboarding Process

How long does setting up take?

Most operators are fully set up within 2 days. Smaller organizations can be live even faster. Larger multi-house operators may take up to two weeks if additional staff training sessions are needed, but the core platform setup is quick and hands-on with our team guiding you through every step.

What does onboarding include?

Onboarding includes account configuration, custom form building from your existing documents, migrating resident data, payment setup with your bank account, and two dedicated onboarding meetings. During those meetings, we review your application-to-intake process, provide workflow suggestions, and offer premade form templates.

Can I import existing resident data or switch from another system?

Yes! Our onboarding process includes migrating your data from an old system to Sobriety Hub. We switch people from other solutions all the time, and in most cases, we can upload your data so you don't lose it. You can also upload scanned paper documents to individual resident cloud storage within the platform.

How are staff and house managers trained?

Training is provided through one-on-one onboarding sessions with the Sobriety Hub team. For larger organizations, training is typically done in smaller groups rather than one large session for effectiveness. Staff also have direct calendar access to schedule follow-up training calls as needed, plus documentation and support resources.

## Customer Support

What does customer support look like?

We offer 24/7 access to direct customer support via text and email to your dedicated account manager. We usually respond to customer requests within just a few minutes, with a maximum response time of 1 business day. There are no hourly fees or per-ticket charges — support is included in your subscription.

Do you have training videos or documentation?

Yes. Sobriety Hub provides support resources and documentation for customers. For larger organizations, the team can create customized workflow guides specific to your operation. Additionally, staff can schedule one-on-one training calls directly through the team's calendar at any time.

What if I need help making changes after initial setup?

Ongoing support is included in your subscription at no extra cost. Whether you need to update forms, adjust settings, or troubleshoot an issue, you can reach customer support at any time without any hourly fees. The team works with you to resolve issues and adjust configurations as your program evolves.

## Differentiation

Why is Sobriety Hub different from other software?

Three reasons: 1) Designed specifically for sober living — not adapted from property management or clinical software. 2) A more user-friendly solution than alternatives. House managers aren't tech geniuses, so we keep it simple and are obsessed with ease of use. 3) Fantastic and unbeatable customer service with dedicated account managers and fast response times.

Do you have verified reviews?

Yes. Sobriety Hub is rated 5 stars on Capterra, which is a verified software review service. You can read reviews from real recovery housing operators at capterra.com/p/10002753/Sobriety-Hub/.

Why use Sobriety Hub instead of an EHR like Kipu or Sunwave?

EHR systems are built for clinical treatment settings, not sober living operations. Sobriety Hub is purpose-built for resident bed management, program fee collection, house-level compliance, and recovery outcome tracking specific to sober living homes. Many treatment-adjacent operators use an EHR for clinical services and Sobriety Hub separately for their housing operations.

Can Sobriety Hub replace our spreadsheets, pen-and-paper, and GroupMe?

Yes. Sobriety Hub consolidates resident tracking, billing, forms, messaging, and compliance into a single platform. Operators typically replace Google Sheets or Excel for resident tracking, Jotform or paper for intake forms, GroupMe for messaging, and manual ledgers for payment tracking. The platform is designed to be the one tool you need for sober living operations.

Is Sobriety Hub built specifically for sober living homes?

Yes. Sobriety Hub is purpose-built resident bed management software for sober living, recovery housing, and transitional housing programs. It is not adapted from property management or clinical software. The platform serves over 1,000 recovery homes and is the most recommended software in sober living industry communities.

Does Sobriety Hub integrate with other software systems?

Sobriety Hub does not currently offer direct integrations with external systems like EHRs or accounting tools. However, all data can be exported as CSV files for import into QuickBooks, Excel, or other platforms. The platform is designed to be a standalone solution for the housing side of your operations.

## Our Pricing

How does Sobriety Hub's pricing work?

Sobriety Hub uses a simple user-based pricing model. You pay a monthly subscription for each user on your team + a one-time $250 Onboarding Fee. There are two types of user accounts:

**Full Users** – Ideal for owners, directors, or staff who need full access to all features (including Outcomes and reports). Full Users can manage multiple houses and see all resident data.

**Client Managers** – Meant for house managers or resident managers who only need limited access. A Client Manager can manage one house and its current residents. They have view-only permissions for forms and payments, and cannot access Outcomes or see incoming/discharged resident records.

What does a Client Manager user access?

Custom User Permissions based on a pre-restricted role. Those pre-restrictions include that this user may: Manage Residents in 1 House Only, View & Collect payments, View & Share forms, View Cloud. No outcomes, insights or reports. No incoming or discharged resident management.

What does a Full User access?

Full Users have up to 100% feature access with custom user permissions. You can make them as restricted or as unlimited as you want — everything from 0% to 100% access to your account. Full Users can manage multiple houses, view all resident data, access Outcomes and reports, and configure billing.

What's included in onboarding?

Onboarding includes custom form building (send us your forms and we'll take care of them), migrating resident data into the Hub, and two onboarding meetings. During those meetings, we evaluate your application-to-intake process with a Resident Lifecycle Review, provide suggestions based on your needs and goals, and offer premade form templates for policies and procedures.

Do I have to sign a long-term contract? Can I pay annually?

You don't have to commit to anything long term. You simply pay each month and can cancel your subscription at any time with no penalty. If you choose to pay annually, you enjoy a discount: $780 per Full User per year ($65/month) and $240 per Client Manager per year ($20/month).

Can I add or remove users as needed?

Absolutely. You can add new Full Users or Client Managers at any time as your team grows. Likewise, if someone leaves, you can remove their user account. Your monthly bill automatically adjusts based on the number of active users that month, so you're only paying for the users you actually need.

Is there any charge for more beds, houses, or residents?

No. You pay only for staff users, not per resident or per house. One Full User can oversee multiple houses in the system. If you have different managers for different houses, each manager would just have their own Client Manager account for their respective house.

Are there any additional fees?

If you process electronic payments to collect revenue from residents, those transactions incur processing fees: 3.9% per credit card and 1.2% for ACH. For a small subset of advanced-usage customers, we also offer a Pro version of Sobriety Hub for $200/month ($2,000/year). This does not apply to the vast majority of organizations. Contact customers@sobrietyhub.com for details.

Is there a free trial?

No. Sobriety Hub does not offer a free trial. The platform has a very low cancellation rate, which reflects strong customer satisfaction and confidence in the product. Pricing is month-to-month with no long-term contract required, so you can cancel at any time if the platform does not meet your needs.

## Resident Management

How does the resident intake and application process work?

Prospective residents fill out a customizable online application form that automatically creates a resident profile in Sobriety Hub. From there, staff can review the application, decline it, hold a bed with a desired move-in date, or move the resident directly into a house. The application form can be embedded on your website with your branding and shows real-time bed availability across all houses.

How does Sobriety Hub track drug tests (UAs) and breathalyzers?

Staff log UA and breathalyzer results directly to a resident's timeline as events. You can attach a photo of the test, select the result (positive/negative), and note the specific substance. Each entry is date- and time-stamped with the recording staff member's name. For batch testing, a house-level event log lets you record multiple residents' results at once.

Can I track program phases or levels within Sobriety Hub?

Yes. You can track phases using custom tags on resident profiles or through a dedicated phase field. Tags are filterable, so you can quickly view all residents in a given phase. If your phases correspond to different houses, residents automatically move into the correct context when transferred. Phase data also feeds into the Insights module for outcome reporting.

How long is resident data saved?

Resident data is retained for as long as your account is active. Discharged resident records, timelines, form submissions, and payment history remain fully accessible and searchable. This ensures you have a complete historical record for compliance audits, alumni re-engagement, or outcome reporting at any time.

What happens to data of discharged residents?

Discharged residents move to a dedicated section where all their records — timeline, forms, payments, and profile data — are preserved. You can query discharged residents using AI search, for example asking 'show me residents who discharged sober with program complete.' This supports alumni re-engagement, compliance reporting, and readmission workflows.

What information is collected at discharge?

Sobriety Hub captures sober status upon discharge, program completion status (complete or incomplete), whether discharge was with or against staff advice, returnability to the program, and discharge date with notes. All discharge data feeds into the Insights module for outcome reporting and can be queried using the AI search tool for alumni re-engagement.

What does the resident timeline look like?

Each resident has a chronological timeline that logs all events: staff-reported entries like UAs, breathalyzers, bed checks, and program notes, as well as resident self-reported actions like meeting attendance and mood check-ins. Every entry is date/time-stamped with the author and device used. The timeline serves as the resident's complete record within the program.

Does Sobriety Hub have an AI search feature?

Yes. An integrated AI search lets you query your resident data in natural language for auditing and compliance. For example, you can ask 'show me residents who haven't had a UA in the last seven days' or 'show me residents on controlled substances.' The tool returns matching residents instantly, saving significant time during compliance reviews.

How does the Resident App integrate with the admin timeline?

Residents can record events like meeting attendance and milestones from the mobile app. These entries appear in the shared timeline alongside staff-logged activity, giving you a unified view of all resident events regardless of who recorded them or from which device.

## Property Management

How does the virtual bed board work?

Each house has a virtual bed board showing which beds are occupied, held, or available in real time. Beds and residents are linked, so no bed can be double-booked. When a bed is held for an incoming resident, it's automatically marked unavailable. The bed board syncs with your public application page so prospective residents can see live availability by house.

Can I manage multiple houses from one account?

Yes. Sobriety Hub is built for multi-house operators. Your dashboard shows organization-wide occupancy, applied/current/discharged counts, and payment summaries across all houses at a glance. You can add as many houses as you need at any time with no additional feature fees.

Can I hold a bed for an incoming resident?

Yes. You can hold a bed with a desired move-in date for any applied resident. The held bed is automatically marked unavailable on the virtual bed board, preventing double-booking. The resident's application and bed hold are visible across the platform so all staff know which beds are reserved and when the resident is expected to arrive.

What happens when a resident transfers between houses?

The transfer is handled within the platform. When you move a resident to a new house, their profile, history, and timeline carry over. They are automatically added to the new house's group chat and removed from the previous one. The virtual bed board updates in real time so no beds are double-booked.

Can I track house-level events like curfew checks?

Yes. Sobriety Hub supports batch event recording at the house level for curfew and bed checks. Staff mark each resident as present or absent, and if absent, whether the absence was approved or unapproved. Events are logged to both the house timeline and each individual resident's timeline for a complete record.

## Payments

What payment methods are supported?

Sobriety Hub supports all major payment methods through Stripe integration, including credit cards (Visa, Mastercard, Amex, Discover), debit cards, and ACH bank transfers. You can also record cash payments or payments made outside of Stripe for complete tracking.

Can I invoice third-party payers like family members or external funding sources?

Yes. Sobriety Hub supports external billing contacts, allowing you to collect payments on behalf of residents from family members, sponsors, treatment centers, or any other third-party payer. Simply set up the billing contact and invoices will be sent to them instead.

Who pays the payment processing fees?

By default, Sobriety Hub rolls the processing fee onto the resident rather than absorbing it as a business cost. This is especially helpful for emerging operators, since it means there is no net cost to accept electronic payments. You can also choose to absorb the fees yourself if you prefer.

Can residents set up autopay?

Yes. You can enable autopay for residents who opt in. Set up a recurring invoice schedule and, with the resident's permission, link their ACH or card for automatic payments on each billing cycle. Residents can also make one-time manual payments through their payment portal at any time.

How do automatic payment reminders improve rent collection?

Automatic payment reminders notify residents before and when payments are due, eliminating the need for manual follow-ups. This improves collection rates because residents never forget payment deadlines. You can also instantly view all overdue balances on one page, automatically sorted by largest amount owed, making collections significantly easier to manage.

How do payouts to my bank account work?

During onboarding, you connect your business bank account via a Stripe connected account. You can choose daily or weekly payouts. Daily payouts arrive two days after an invoice is paid. Weekly payouts aggregate the previous week's payments and deposit on Sunday. Daily payouts are recommended for cash-flow visibility.

Can I create billing templates for different program tiers?

Yes. You can create invoice templates for different pricing tiers or program phases, then apply a template to the relevant residents. This is much faster than building each invoice individually. Templates are especially useful for operators with phased pricing where residents pay different rates as they progress through the program.

Can I pull payment and financial reports?

Yes. You can export payment reports as CSV files filtered by custom date ranges. Reports include configurable columns such as payment description, type (ACH, card, cash, check), amount, and status. The CSV can be imported into QuickBooks, Excel, or Google Sheets for bookkeeping. Your dashboard also shows a real-time monthly summary of billed, received, and overdue amounts.

Does Sobriety Hub integrate with QuickBooks?

No, but it doesn't need to. Sobriety Hub provides complete payment tracking, invoicing, and financial reporting within the platform. You can export detailed payment reports as CSV files and import them directly into QuickBooks for bookkeeping. Most operators find the built-in reports sufficient for their accounting needs without a direct integration.

## Resident Mobile App

What can residents do on the Sobriety Hub mobile app?

Residents can pay program fees, complete and submit forms, self-report activities like meeting attendance and mood check-ins, view their sobriety day count and program progress, and message staff or other residents. The app centralizes everything a resident needs into a single platform, replacing tools like GroupMe, Jotform, and manual paper processes.

Does the app replace GroupMe or other messaging tools?

Yes. The app includes a secure messaging platform with staff-to-resident direct messages, resident-to-resident DMs, and per-house group chats. When a resident moves to a different house, they are automatically added to the new group chat. This eliminates the need for separate messaging apps while keeping communications within a HIPAA-aligned environment.

Can residents make payments through the app?

Yes. Residents can view their invoices, see overdue balances, review payment history, and make payments via ACH or credit/debit card directly through the app. If autopay is enabled, payments process automatically on schedule without any action needed from the resident.

What does the resident's home screen look like?

The home screen shows the resident's sobriety day count, days in the program, meetings attended that week, and a daily motivational quote. Below that, residents can self-report actions such as chore completion, meeting attendance, check-ins, and crisis events. Each self-reported entry is date/time-stamped and logged to their timeline.

Is the resident app available on both iPhone and Android?

The resident-facing mobile app is available for download on both iOS and Android devices. The admin platform is web-based and works on any device through a browser, with 67% of operators currently accessing it via mobile devices. This keeps the admin side separate from the resident app while still being accessible on the go.

## Custom Forms

What types of custom forms can I create in Sobriety Hub?

There are three form types. Application forms automatically create a new resident profile when submitted. Basic forms are used for ongoing documentation like incident reports, grievances, and maintenance requests. Resident-assigned forms are sent directly to specific residents for completion. You can create as many forms as you need across all three types.

Can Sobriety Hub replace Jotform or other form tools?

Yes. The built-in form builder lets you create custom digital forms with the fields you need, including e-signatures. Forms are tied directly to resident profiles so submissions are automatically logged and accessible. For existing paper forms, you can scan and upload them to a resident's cloud storage within the platform.

Do I have to build the forms myself?

No. Send us your existing paper forms, PDFs, or JotForm links and our team will build them as digital forms inside Sobriety Hub for you. This is included in onboarding, so your forms are ready to go from day one.

Can I add policy agreements to the intake process?

Yes. The policy and procedure agreement can be built as a multi-page form in Sobriety Hub for the resident to review and sign during their intake process. We can build it for you during onboarding, or show you how it's done.

Do forms support images and file uploads?

Yes. Residents can upload images — such as a photo of their driver's license or ID — directly on a form. They can also upload PDFs and other file attachments. This makes it easy to collect supporting documents alongside form submissions without needing a separate upload process.

Can I make form fields required?

Yes. When your forms are built during onboarding, you work with the team to specify which fields should be required. This prevents residents or staff from submitting incomplete forms. The onboarding process includes a review of your existing forms to determine which fields matter most for your workflows.

How do residents access and submit forms?

Residents can access and complete assigned forms through the mobile app. Submitted forms are automatically logged to the resident's profile and visible to staff. Staff can also share form links directly. All form submissions are stored in the resident's file section for easy retrieval during audits or compliance reviews.

## Insights, Outcomes & Data

What recovery outcomes does Sobriety Hub track?

The Insights module tracks sober status upon discharge and average length of stay as the two most commonly used metrics. Both can be filtered by any resident attribute, such as gender, program phase, or custom tags. Additional data points like program completion rates and discharge reasons are also captured and reportable through the platform.

Can I use outcome data for grant applications or funding reports?

Yes. The Insights module is designed to help operators demonstrate measurable outcomes to funders, referral partners, and oversight bodies. You can filter and export data showing metrics like sobriety rates at discharge, average length of stay by population, and program completion rates, giving you concrete evidence of program impact.

Can I export data from Sobriety Hub?

Yes. Resident data, form submissions, and payment records can all be exported as CSV files with customizable columns and date ranges. Exports can be imported into Excel, Google Sheets, or other tools for further analysis or external reporting.

Can I create my own custom insights?

Yes. Choose a bar or pie chart, select primary and secondary groupings, apply filters, and save with a name and description. Your custom insight stays on the dashboard for ongoing monitoring and can be updated or reconfigured at any time.

Can I use outcomes data for marketing?

Definitely. Operators use their outcomes dashboard data — sobriety rates, program completion, average length of stay — in marketing materials and on their websites. Having verified, data-backed outcomes helps differentiate your program to referral partners, families, and prospective residents.

Can I compare outcomes across houses?

Yes. Filter insights by house, date range, or resident tags to compare performance across your entire operation. This helps identify which houses or programs are performing best and where you may need to make adjustments.

Can I filter outcome data by resident attributes?

Yes. Insights can be filtered by any resident attribute or custom tag. For example, you can view average length of stay for male residents only, or sobriety rates for residents tagged with a specific program phase. Custom tags let you segment data in ways that match your program's unique structure.

## Security & Permissions

Is Sobriety Hub HIPAA compliant?

Yes. Sobriety Hub Software is HIPAA compliant. All resident and user data is stored on an encrypted AWS database. Identifiable resident data will never be shared with anyone. We take data security very seriously and are committed to providing a trustworthy and consistent service. For additional information, please refer to our data protection addendum.

Can I control what staff members can see and access?

Yes. Sobriety Hub has role-based access controls with fully customizable permissions. Full admin users can see the entire organization. House manager users are restricted to a single assigned house and cannot access organization-wide data, insights, or billing. You can fine-tune every permission by editing the role.

Who can add and customize users?

The admin has access to the Manage Organization tab where they can invite users, assign roles, set house assignments, and customize permissions for each role. This gives you full control over who has access to what within your organization.

What are the default permissions for a Client Manager?

Client Managers default to access only Residents and Houses for their assigned house. They have no access to payments, forms, or insights by default — but you can enable any of these by editing the role to match your specific operational needs.

How should house managers who are also residents be set up?

Have them complete the resident process first (application and intake forms), then add them as a house manager with appropriate permissions. When they log in, they'll only see their assigned house from the manager view while their resident profile and timeline are maintained separately.

 

[![Untitled design-4](https://www.sobrietyhub.com/hs-fs/hubfs/Untitled%20design-4.png?width=400&height=133&name=Untitled%20design-4.png "Untitled design-4")](https://www.sobrietyhub.com)

[linkedin-in icon](https://www.linkedin.com/company/sobriety-hub/about/?viewAsMember=true) [Follow us on Facebook](mailto:customers@sobrietyhub.com) [Follow us on Facebook](https://www.facebook.com/profile.php?id=100090694975653) [Follow us on Facebook](https://www.youtube.com/@ClayCanfield)

**Pages**

[Home](https://sobrietyhub.com)

[Features](https://www.sobrietyhub.com/features)

[About Us](https://www.sobrietyhub.com/about-us)

[Blog](https://www.sobrietyhub.com/our-blog)

[FAQs](https://www.sobrietyhub.com/faqs)  
[Connect](https://www.sobrietyhub.com/connect)

 

**More**

[Privacy Policy](https://www.sobrietyhub.com/privacy-policy)

[Data Protection Addendum](https://www.sobrietyhub.com/data-protection-addendum)

[Features](https://www.sobrietyhub.com/features)

[Resources](https://www.sobrietyhub.com/resources)

[Support](https://www.sobrietyhub.com/support-tutorials)

 

```json
{
  "@context" : "https://schema.org",
  "@type" : "FAQPage",
  "mainEntity" : [ {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Most operators are fully set up within 2 days. Smaller organizations can be live even faster. Larger multi-house operators may take up to two weeks if additional staff training sessions are needed, but the core platform setup is quick and hands-on with our team guiding you through every step."
    },
    "name" : "How long does setting up take?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Onboarding includes account configuration, custom form building from your existing documents, migrating resident data, payment setup with your bank account, and two dedicated onboarding meetings. During those meetings, we review your application-to-intake process, provide workflow suggestions, and offer premade form templates."
    },
    "name" : "What does onboarding include?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes! Our onboarding process includes migrating your data from an old system to Sobriety Hub. We switch people from other solutions all the time, and in most cases, we can upload your data so you don’t lose it. You can also upload scanned paper documents to individual resident cloud storage within the platform."
    },
    "name" : "Can I import existing resident data or switch from another system?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Training is provided through one-on-one onboarding sessions with the Sobriety Hub team. For larger organizations, training is typically done in smaller groups rather than one large session for effectiveness. Staff also have direct calendar access to schedule follow-up training calls as needed, plus documentation and support resources."
    },
    "name" : "How are staff and house managers trained?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "We offer 24/7 access to direct customer support via text and email to your dedicated account manager. We usually respond to customer requests within just a few minutes, with a maximum response time of 1 business day. There are no hourly fees or per-ticket charges — support is included in your subscription."
    },
    "name" : "What does customer support look like?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub provides support resources and documentation for customers. For larger organizations, the team can create customized workflow guides specific to your operation. Additionally, staff can schedule one-on-one training calls directly through the team’s calendar at any time."
    },
    "name" : "Do you have training videos or documentation?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Ongoing support is included in your subscription at no extra cost. Whether you need to update forms, adjust settings, or troubleshoot an issue, you can reach customer support at any time without any hourly fees. The team works with you to resolve issues and adjust configurations as your program evolves."
    },
    "name" : "What if I need help making changes after initial setup?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Three reasons: 1) Designed specifically for sober living — not adapted from property management or clinical software. 2) A more user-friendly solution than alternatives. House managers aren’t tech geniuses, so we keep it simple and are obsessed with ease of use. 3) Fantastic and unbeatable customer service with dedicated account managers and fast response times."
    },
    "name" : "Why is Sobriety Hub different from other software?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub is rated 5 stars on Capterra, which is a verified software review service. You can read reviews from real recovery housing operators at capterra.com/p/10002753/Sobriety-Hub/."
    },
    "name" : "Do you have verified reviews?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "EHR systems are built for clinical treatment settings, not sober living operations. Sobriety Hub is purpose-built for resident bed management, program fee collection, house-level compliance, and recovery outcome tracking specific to sober living homes. Many treatment-adjacent operators use an EHR for clinical services and Sobriety Hub separately for their housing operations."
    },
    "name" : "Why use Sobriety Hub instead of an EHR like Kipu or Sunwave?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub consolidates resident tracking, billing, forms, messaging, and compliance into a single platform. Operators typically replace Google Sheets or Excel for resident tracking, Jotform or paper for intake forms, GroupMe for messaging, and manual ledgers for payment tracking. The platform is designed to be the one tool you need for sober living operations."
    },
    "name" : "Can Sobriety Hub replace our spreadsheets, pen-and-paper, and GroupMe?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub is purpose-built resident bed management software for sober living, recovery housing, and transitional housing programs. It is not adapted from property management or clinical software. The platform serves over 1,000 recovery homes and is the most recommended software in sober living industry communities."
    },
    "name" : "Is Sobriety Hub built specifically for sober living homes?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Sobriety Hub does not currently offer direct integrations with external systems like EHRs or accounting tools. However, all data can be exported as CSV files for import into QuickBooks, Excel, or other platforms. The platform is designed to be a standalone solution for the housing side of your operations."
    },
    "name" : "Does Sobriety Hub integrate with other software systems?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Sobriety Hub uses a simple user-based pricing model. You pay a monthly subscription for each user on your team + a one-time $250 Onboarding Fee. There are two types of user accounts: Full Users – Ideal for owners, directors, or staff who need full access to all features (including Outcomes and reports). Full Users can manage multiple houses and see all resident data. Client Managers – Meant for house managers or resident managers who only need limited access. A Client Manager can manage one house and its current residents. They have view-only permissions for forms and payments, and cannot access Outcomes or see incoming/discharged resident records."
    },
    "name" : "How does Sobriety Hub’s pricing work?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Custom User Permissions based on a pre-restricted role. Those pre-restrictions include that this user may: Manage Residents in 1 House Only, View & Collect payments, View & Share forms, View Cloud. No outcomes, insights or reports. No incoming or discharged resident management."
    },
    "name" : "What does a Client Manager user access?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Full Users have up to 100% feature access with custom user permissions. You can make them as restricted or as unlimited as you want — everything from 0% to 100% access to your account. Full Users can manage multiple houses, view all resident data, access Outcomes and reports, and configure billing."
    },
    "name" : "What does a Full User access?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Onboarding includes custom form building (send us your forms and we’ll take care of them), migrating resident data into the Hub, and two onboarding meetings. During those meetings, we evaluate your application-to-intake process with a Resident Lifecycle Review, provide suggestions based on your needs and goals, and offer premade form templates for policies and procedures."
    },
    "name" : "What’s included in onboarding?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "You don’t have to commit to anything long term. You simply pay each month and can cancel your subscription at any time with no penalty. If you choose to pay annually, you enjoy a discount: $780 per Full User per year ($65/month) and $240 per Client Manager per year ($20/month)."
    },
    "name" : "Do I have to sign a long-term contract? Can I pay annually?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Absolutely. You can add new Full Users or Client Managers at any time as your team grows. Likewise, if someone leaves, you can remove their user account. Your monthly bill automatically adjusts based on the number of active users that month, so you’re only paying for the users you actually need."
    },
    "name" : "Can I add or remove users as needed?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "No. You pay only for staff users, not per resident or per house. One Full User can oversee multiple houses in the system. If you have different managers for different houses, each manager would just have their own Client Manager account for their respective house."
    },
    "name" : "Is there any charge for more beds, houses, or residents?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "If you process electronic payments to collect revenue from residents, those transactions incur processing fees: 3.9% per credit card and 1.2% for ACH. For a small subset of advanced-usage customers, we also offer a Pro version of Sobriety Hub for $200/month ($2,000/year). This does not apply to the vast majority of organizations. Contact customers@sobrietyhub.com for details."
    },
    "name" : "Are there any additional fees?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "No. Sobriety Hub does not offer a free trial. The platform has a very low cancellation rate, which reflects strong customer satisfaction and confidence in the product. Pricing is month-to-month with no long-term contract required, so you can cancel at any time if the platform does not meet your needs."
    },
    "name" : "Is there a free trial?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Prospective residents fill out a customizable online application form that automatically creates a resident profile in Sobriety Hub. From there, staff can review the application, decline it, hold a bed with a desired move-in date, or move the resident directly into a house. The application form can be embedded on your website with your branding and shows real-time bed availability across all houses."
    },
    "name" : "How does the resident intake and application process work?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Staff log UA and breathalyzer results directly to a resident’s timeline as events. You can attach a photo of the test, select the result (positive/negative), and note the specific substance. Each entry is date- and time-stamped with the recording staff member’s name. For batch testing, a house-level event log lets you record multiple residents’ results at once."
    },
    "name" : "How does Sobriety Hub track drug tests (UAs) and breathalyzers?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. You can track phases using custom tags on resident profiles or through a dedicated phase field. Tags are filterable, so you can quickly view all residents in a given phase. If your phases correspond to different houses, residents automatically move into the correct context when transferred. Phase data also feeds into the Insights module for outcome reporting."
    },
    "name" : "Can I track program phases or levels within Sobriety Hub?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Resident data is retained for as long as your account is active. Discharged resident records, timelines, form submissions, and payment history remain fully accessible and searchable. This ensures you have a complete historical record for compliance audits, alumni re-engagement, or outcome reporting at any time."
    },
    "name" : "How long is resident data saved?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Discharged residents move to a dedicated section where all their records — timeline, forms, payments, and profile data — are preserved. You can query discharged residents using AI search, for example asking show me residents who discharged sober with program complete. This supports alumni re-engagement, compliance reporting, and readmission workflows."
    },
    "name" : "What happens to data of discharged residents?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Sobriety Hub captures sober status upon discharge, program completion status (complete or incomplete), whether discharge was with or against staff advice, returnability to the program, and discharge date with notes. All discharge data feeds into the Insights module for outcome reporting and can be queried using the AI search tool for alumni re-engagement."
    },
    "name" : "What information is collected at discharge?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Each resident has a chronological timeline that logs all events: staff-reported entries like UAs, breathalyzers, bed checks, and program notes, as well as resident self-reported actions like meeting attendance and mood check-ins. Every entry is date/time-stamped with the author and device used. The timeline serves as the resident’s complete record within the program."
    },
    "name" : "What does the resident timeline look like?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. An integrated AI search lets you query your resident data in natural language for auditing and compliance. For example, you can ask show me residents who haven’t had a UA in the last seven days or show me residents on controlled substances. The tool returns matching residents instantly, saving significant time during compliance reviews."
    },
    "name" : "Does Sobriety Hub have an AI search feature?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Residents can record events like meeting attendance and milestones from the mobile app. These entries appear in the shared timeline alongside staff-logged activity, giving you a unified view of all resident events regardless of who recorded them or from which device."
    },
    "name" : "How does the Resident App integrate with the admin timeline?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Each house has a virtual bed board showing which beds are occupied, held, or available in real time. Beds and residents are linked, so no bed can be double-booked. When a bed is held for an incoming resident, it’s automatically marked unavailable. The bed board syncs with your public application page so prospective residents can see live availability by house."
    },
    "name" : "How does the virtual bed board work?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub is built for multi-house operators. Your dashboard shows organization-wide occupancy, applied/current/discharged counts, and payment summaries across all houses at a glance. You can add as many houses as you need at any time with no additional feature fees."
    },
    "name" : "Can I manage multiple houses from one account?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. You can hold a bed with a desired move-in date for any applied resident. The held bed is automatically marked unavailable on the virtual bed board, preventing double-booking. The resident’s application and bed hold are visible across the platform so all staff know which beds are reserved and when the resident is expected to arrive."
    },
    "name" : "Can I hold a bed for an incoming resident?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "The transfer is handled within the platform. When you move a resident to a new house, their profile, history, and timeline carry over. They are automatically added to the new house’s group chat and removed from the previous one. The virtual bed board updates in real time so no beds are double-booked."
    },
    "name" : "What happens when a resident transfers between houses?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub supports batch event recording at the house level for curfew and bed checks. Staff mark each resident as present or absent, and if absent, whether the absence was approved or unapproved. Events are logged to both the house timeline and each individual resident’s timeline for a complete record."
    },
    "name" : "Can I track house-level events like curfew checks?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Sobriety Hub supports all major payment methods through Stripe integration, including credit cards (Visa, Mastercard, Amex, Discover), debit cards, and ACH bank transfers. You can also record cash payments or payments made outside of Stripe for complete tracking."
    },
    "name" : "What payment methods are supported?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub supports external billing contacts, allowing you to collect payments on behalf of residents from family members, sponsors, treatment centers, or any other third-party payer. Simply set up the billing contact and invoices will be sent to them instead."
    },
    "name" : "Can I invoice third-party payers like family members or external funding sources?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "By default, Sobriety Hub rolls the processing fee onto the resident rather than absorbing it as a business cost. This is especially helpful for emerging operators, since it means there is no net cost to accept electronic payments. You can also choose to absorb the fees yourself if you prefer."
    },
    "name" : "Who pays the payment processing fees?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. You can enable autopay for residents who opt in. Set up a recurring invoice schedule and, with the resident’s permission, link their ACH or card for automatic payments on each billing cycle. Residents can also make one-time manual payments through their payment portal at any time."
    },
    "name" : "Can residents set up autopay?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Automatic payment reminders notify residents before and when payments are due, eliminating the need for manual follow-ups. This improves collection rates because residents never forget payment deadlines. You can also instantly view all overdue balances on one page, automatically sorted by largest amount owed, making collections significantly easier to manage."
    },
    "name" : "How do automatic payment reminders improve rent collection?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "During onboarding, you connect your business bank account via a Stripe connected account. You can choose daily or weekly payouts. Daily payouts arrive two days after an invoice is paid. Weekly payouts aggregate the previous week’s payments and deposit on Sunday. Daily payouts are recommended for cash-flow visibility."
    },
    "name" : "How do payouts to my bank account work?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. You can create invoice templates for different pricing tiers or program phases, then apply a template to the relevant residents. This is much faster than building each invoice individually. Templates are especially useful for operators with phased pricing where residents pay different rates as they progress through the program."
    },
    "name" : "Can I create billing templates for different program tiers?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. You can export payment reports as CSV files filtered by custom date ranges. Reports include configurable columns such as payment description, type (ACH, card, cash, check), amount, and status. The CSV can be imported into QuickBooks, Excel, or Google Sheets for bookkeeping. Your dashboard also shows a real-time monthly summary of billed, received, and overdue amounts."
    },
    "name" : "Can I pull payment and financial reports?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "No, but it doesn’t need to. Sobriety Hub provides complete payment tracking, invoicing, and financial reporting within the platform. You can export detailed payment reports as CSV files and import them directly into QuickBooks for bookkeeping. Most operators find the built-in reports sufficient for their accounting needs without a direct integration."
    },
    "name" : "Does Sobriety Hub integrate with QuickBooks?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Residents can pay program fees, complete and submit forms, self-report activities like meeting attendance and mood check-ins, view their sobriety day count and program progress, and message staff or other residents. The app centralizes everything a resident needs into a single platform, replacing tools like GroupMe, Jotform, and manual paper processes."
    },
    "name" : "What can residents do on the Sobriety Hub mobile app?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. The app includes a secure messaging platform with staff-to-resident direct messages, resident-to-resident DMs, and per-house group chats. When a resident moves to a different house, they are automatically added to the new group chat. This eliminates the need for separate messaging apps while keeping communications within a HIPAA-aligned environment."
    },
    "name" : "Does the app replace GroupMe or other messaging tools?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Residents can view their invoices, see overdue balances, review payment history, and make payments via ACH or credit/debit card directly through the app. If autopay is enabled, payments process automatically on schedule without any action needed from the resident."
    },
    "name" : "Can residents make payments through the app?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "The home screen shows the resident’s sobriety day count, days in the program, meetings attended that week, and a daily motivational quote. Below that, residents can self-report actions such as chore completion, meeting attendance, check-ins, and crisis events. Each self-reported entry is date/time-stamped and logged to their timeline."
    },
    "name" : "What does the resident’s home screen look like?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "The resident-facing mobile app is available for download on both iOS and Android devices. The admin platform is web-based and works on any device through a browser, with 67% of operators currently accessing it via mobile devices. This keeps the admin side separate from the resident app while still being accessible on the go."
    },
    "name" : "Is the resident app available on both iPhone and Android?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "There are three form types. Application forms automatically create a new resident profile when submitted. Basic forms are used for ongoing documentation like incident reports, grievances, and maintenance requests. Resident-assigned forms are sent directly to specific residents for completion. You can create as many forms as you need across all three types."
    },
    "name" : "What types of custom forms can I create in Sobriety Hub?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. The built-in form builder lets you create custom digital forms with the fields you need, including e-signatures. Forms are tied directly to resident profiles so submissions are automatically logged and accessible. For existing paper forms, you can scan and upload them to a resident’s cloud storage within the platform."
    },
    "name" : "Can Sobriety Hub replace Jotform or other form tools?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "No. Send us your existing paper forms, PDFs, or JotForm links and our team will build them as digital forms inside Sobriety Hub for you. This is included in onboarding, so your forms are ready to go from day one."
    },
    "name" : "Do I have to build the forms myself?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. The policy and procedure agreement can be built as a multi-page form in Sobriety Hub for the resident to review and sign during their intake process. We can build it for you during onboarding, or show you how it’s done."
    },
    "name" : "Can I add policy agreements to the intake process?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Residents can upload images — such as a photo of their driver’s license or ID — directly on a form. They can also upload PDFs and other file attachments. This makes it easy to collect supporting documents alongside form submissions without needing a separate upload process."
    },
    "name" : "Do forms support images and file uploads?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. When your forms are built during onboarding, you work with the team to specify which fields should be required. This prevents residents or staff from submitting incomplete forms. The onboarding process includes a review of your existing forms to determine which fields matter most for your workflows."
    },
    "name" : "Can I make form fields required?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Residents can access and complete assigned forms through the mobile app. Submitted forms are automatically logged to the resident’s profile and visible to staff. Staff can also share form links directly. All form submissions are stored in the resident’s file section for easy retrieval during audits or compliance reviews."
    },
    "name" : "How do residents access and submit forms?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "The Insights module tracks sober status upon discharge and average length of stay as the two most commonly used metrics. Both can be filtered by any resident attribute, such as gender, program phase, or custom tags. Additional data points like program completion rates and discharge reasons are also captured and reportable through the platform."
    },
    "name" : "What recovery outcomes does Sobriety Hub track?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. The Insights module is designed to help operators demonstrate measurable outcomes to funders, referral partners, and oversight bodies. You can filter and export data showing metrics like sobriety rates at discharge, average length of stay by population, and program completion rates, giving you concrete evidence of program impact."
    },
    "name" : "Can I use outcome data for grant applications or funding reports?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Resident data, form submissions, and payment records can all be exported as CSV files with customizable columns and date ranges. Exports can be imported into Excel, Google Sheets, or other tools for further analysis or external reporting."
    },
    "name" : "Can I export data from Sobriety Hub?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Choose a bar or pie chart, select primary and secondary groupings, apply filters, and save with a name and description. Your custom insight stays on the dashboard for ongoing monitoring and can be updated or reconfigured at any time."
    },
    "name" : "Can I create my own custom insights?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Definitely. Operators use their outcomes dashboard data — sobriety rates, program completion, average length of stay — in marketing materials and on their websites. Having verified, data-backed outcomes helps differentiate your program to referral partners, families, and prospective residents."
    },
    "name" : "Can I use outcomes data for marketing?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Filter insights by house, date range, or resident tags to compare performance across your entire operation. This helps identify which houses or programs are performing best and where you may need to make adjustments."
    },
    "name" : "Can I compare outcomes across houses?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Insights can be filtered by any resident attribute or custom tag. For example, you can view average length of stay for male residents only, or sobriety rates for residents tagged with a specific program phase. Custom tags let you segment data in ways that match your program’s unique structure."
    },
    "name" : "Can I filter outcome data by resident attributes?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub Software is HIPAA compliant. All resident and user data is stored on an encrypted AWS database. Identifiable resident data will never be shared with anyone. We take data security very seriously and are committed to providing a trustworthy and consistent service. For additional information, please refer to our data protection addendum."
    },
    "name" : "Is Sobriety Hub HIPAA compliant?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Yes. Sobriety Hub has role-based access controls with fully customizable permissions. Full admin users can see the entire organization. House manager users are restricted to a single assigned house and cannot access organization-wide data, insights, or billing. You can fine-tune every permission by editing the role."
    },
    "name" : "Can I control what staff members can see and access?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "The admin has access to the Manage Organization tab where they can invite users, assign roles, set house assignments, and customize permissions for each role. This gives you full control over who has access to what within your organization."
    },
    "name" : "Who can add and customize users?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Client Managers default to access only Residents and Houses for their assigned house. They have no access to payments, forms, or insights by default — but you can enable any of these by editing the role to match your specific operational needs."
    },
    "name" : "What are the default permissions for a Client Manager?"
  }, {
    "@type" : "Question",
    "acceptedAnswer" : {
      "@type" : "Answer",
      "text" : "Have them complete the resident process first (application and intake forms), then add them as a house manager with appropriate permissions. When they log in, they’ll only see their assigned house from the manager view while their resident profile and timeline are maintained separately."
    },
    "name" : "How should house managers who are also residents be set up?"
  } ]
}
```