FAQ
Frequently Asked Questions
Why Sobriety Hub?
My current system works okay.. why do I need Sobriety Hub?
Built by people with lived experience, Sobriety Hub is intuitively designed from the ground up to make running a sober living home more efficient, more profitable, and more enjoyable.
Not only will Sobriety Hub save you time and money, but our current customers also report that Sobriety Hub is "simply a joy to use."
Thanks to many hours spent managing a recovery home, and dozens more interviewing living owners and operators, Sobriety Hub truly makes owning a Sober Living fun.
Why is Sobriety Hub different from other software?
1) Designed specifically for sober living.
2) An more user-friendly solution than alternatives. House managers aren't tech geniuses, so we keep it simple. We are obsessed with ease of use.
3) Fantastic and Unbeatable Customer Service.
Getting Started
How do I set up my account?
Sign up at sobrietyhub.app/sign-up, you will receive access to an admin dashboard where you can set up your houses, add residents, create forms, and manage payments.
What is the onboarding service for Sobriety Hub?
Onboarding fee is $250 which includes:
- 1:1 Setup meetings
- Building custom forms for you
- Templates if needed
- General setup support for success
What does customer support look like?
We have a phone number and email address pop up built into the app, reach out anytime via text, call or email.
Our U.S.-based support team is available by phone, text, or email with fast response times
See "Contact Us" highlighted in red for 24/7 access to direct, domestic customer support.
Does Sobriety Hub include a CRM for marketing or outreach?
No. Sobriety Hub tracks current and potential residents but does not replace a full CRM system.
Does it work on my phone?
Yes! Sobriety Hub is completely mobile-friendly.
Anything you can do on the desktop web app, you can also do from the tips of your fingers on any smartphone or tablet.
What are the payment features?
Residents can pay rent and fees online or in cash. Automatic payment reminders, recurring billing, and third-party billing are included. Check out our payments page to learn more.
Can I customize resident forms and documents?
Yes. Create or modify intake forms, house rules, agreements, and policies. Electronic signatures are supported.
Security and Compliance
How secure is my resident's data?
Sobriety Hub Software is HIPAA compliant.
All resident and user data is stored on an encrypted AWS database. Identifiable resident data will never be shared with anyone.
Our goal at Sobriety Hub is to provide a trustworthy and consistent service, and we take data security very seriously.
For additional information please refer to our data protection addendum.
Can you Import my Existing Database?
Yes! Our onboarding process includes migrating your data from an old system to Sobriety Hub!
We switch people like you from other solutions all the time, and in most cases, we can upload your data so you don't lose it.
Does Sobriety Hub meet HIPAA compliance requirements?
Yes, Sobriety Hub has undergone updates to ensure HIPAA compliance for secure handling of resident data.
How can I manage compliance requirements?
The platform allows for tracking resident agreements, UAs, chores, meeting attendance, intake assessments, and discharge forms to help you meet NARR standards.
Are there advanced reporting features available?
Yes, we have robust reports capacity in our insights feature, which includes both prebuilt report templates and enables the user to create fully customized reports on resident data.
Our payments and forms also contain reporting capability, which you can learn more about in those sections.
Can we add our policy and procedure agreement to Sobriety Hub for residents to sign?
Yes, the policy and procedure agreement can be built as a multi-page form in Sobriety Hub for the resident to review and sign during their intake process.
We can build it for you during onboarding, or show you how it’s done!