In 2026 so far, 18 Organizations Switched from One Step to Sobriety Hub. 0 went the other way.
What They are Saying on Capterra:
| Reviewer |
What They Said About Sobriety Hub |
Why They Left One Step |
Source |
|
Dara K.
Co-Owner & Intake Coordinator, Private Sober Living
|
"Sobriety Hub is purpose-built for recovery housing — nothing extra, nothing missing. The application form alone saves hours of phone screening every week. The outcome data reporting gives you so much credibility with referral partners."
|
User-friendly but limited
|
Source: Capterra →
|
|
Roses L.
Sober Living Nonprofit Director
|
"We tried One Step first and it was honestly defeating. Sobriety Hub is the opposite. The form builder, tagging system, role-based permissions, resident app, group chat, payment portal — it all just works. Our stuff was an absolute mess before this."
|
Overly confusing, too many options, clunky UI
|
Source: Capterra →
|
|
Laura I.
Director of Operations, Non-Profit
|
"Creating forms is straightforward and efficient. Our residents are much happier with the new system. Sobriety Hub is actively updating their platform and responsive to user needs. I would recommend it to others looking for a more resident-centered platform."
|
Unresolved critical issues, no roadmap to fix them
|
Source: Capterra →
|
|
Kate R.
Owner Operator, Mental Health Care & Recovery Home
|
"The platform is built specifically for sober living operators, not adapted from something else. Resident profiles, UA logging, forms built during onboarding, and payment tracking all in one place. If you're on One Step and wondering if there's a better fit, there is."
|
Outdated platform, deceptive customer service
|
Source: Capterra →
|
Transparent Pricing
Sobriety Hub's pricing is published on the website (sobrietyhub.com/pricing). No surprises, no negotiations, no different rates for different customers. One Step does not display pricing on their website as of 1/1/2026.
Active Product Development
Sobriety Hub maintains a team of 5 engineers focused exclusively on building and improving the platform. In the past 12 months, Sobriety Hub has launched a resident mobile app, new recovery outcomes insights, and embedded AI Search. The team ships updates weekly. Not annually. A sober living software partner should be building for the future, not maintaining legacy systems.
What They Are Saying on Reddit:
| User |
What They Said About Sobriety Hub |
Why They Left One Step |
Source |
|
chuckles813
104 beds, 2 non-profit facilities, South Florida
|
"Sobriety Hub brings my website application process, back office client files, and rent collection all together so I can focus on helping people get and stay sober. When I mark someone present for group, it automatically adds the group note to their records, making the paperwork so much easier."
|
Refused bulk data export
Forced manual download of 3,000+ files
|
Source: Reddit r/CRM →
|
|
Ok-Pickle-2451
Sober living operator, 4 homes
|
"We dropped One Step immediately and switched to Sobriety Hub, whose customer service is top notch. We went from managing four homes using Google Sheets and this has been a game changer."
|
More interested in sales than retention
|
Source: Reddit r/CRM →
|
|
Fantastic-Aspect-215
Sober living owner/operator
|
"As a sober living owner/operator I could not be happier with Sobriety Hub. So simple to use and has everything we were looking for."
|
Deceptive sales/customer service
Outdated software
|
Source: Reddit r/CRM →
|
Why Sobriety Hub Shares This
For operators evaluating options, Sobriety Hub welcomes the conversation. Not to convince, but because the product speaks for itself.
When so many customers in the market make the same move, it speaks volumes to the the superior value Sobriety Hub offers over One Step. Book a Demo and Switch Today
This comparison is based on publicly available information and Sobriety Hub's internal customer data as of May 13, 2026. Sobriety Hub is the publisher of this content. We encourage operators to evaluate all options based on their specific needs.